Reference

Terms That Cover Your Account on Jalevo

These terms set out what you agree to when you open and use an account with us — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what applies under local law for eligible regions in Bangladesh.

Account eligibility appliesLocal payment terms includedBangladesh-region dependentSubject to applicable local law
Jalevo Terms That Cover Your Account on Jalevo
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms isn't clear, or if you want to raise a question about how a specific condition applies to your account — a pending Nagad withdrawal, a bKash transaction flag, or an account restriction — our support team is the right starting point. We aim to respond to account-related queries promptly through the channels below.

Live Chat Start a chat from your account dashboard. Fastest path for questions about a specific transaction or a condition affecting your current session.
Email Support Write to our support address for detailed queries about these terms, account restrictions, or payment method conditions linked to bKash, Nagad, or Rocket.
Help Centre Our help section covers the most common terms questions — account verification steps, withdrawal conditions, and what eligibility means for your region.
HOW WE HANDLE THIS

How We Apply These Terms on Your Account

Jalevo applies these terms consistently across all accounts. Here's how we handle the areas that matter most to you as an account holder — data, security, payment verification, and how to request a change.

Account Data & Retention We hold your registration details and transaction history for as long as your account is active and for a period after closure, in line with standard record-keeping requirements. You can request a summary of what we hold.
Payment Verification Every deposit and withdrawal is tied to the mobile number registered on your account. If your bKash or Rocket number changes, contact support before initiating a transaction to avoid a hold.
Account Security Your account is protected by a one-time password sent to your registered mobile on each login. Do not share your OTP or account PIN with anyone, including anyone claiming to represent Jalevo.
Requesting Changes To update your registered mobile number, request a data summary, or dispute a term as it applies to your account, contact support via live chat or email with your account ID and the relevant transaction reference.

Questions About These Terms

Here are the questions we hear most often about how these terms apply to accounts in Bangladesh. If yours isn't here, reach out through live chat.

These terms apply to anyone who opens an account with Jalevo and accesses the platform from an eligible region. Whether access is permitted in your location depends on your local law — that's your responsibility to confirm.

Deposit and withdrawal terms cover bKash, Nagad, and Rocket. The mobile number you use to send funds must match the number registered on your account, or the transaction may be held for verification.

Yes. We may update these terms and will notify you via your registered contact before changes take effect. Continued use of your account after that point means you've accepted the updated terms.

Breaches — including duplicate accounts, false registration details, or misuse of the payment system — may result in your account being suspended or permanently closed. Any balance held may be reviewed before release.

Contact support through live chat or email with your account ID and a description of the specific condition in question. We'll review the transaction or restriction and respond with the relevant detail.

Yes. The same terms apply regardless of how you access your account — mobile browser on Android, desktop, or any other device path. There's no separate set of conditions for mobile sessions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.