Reference

How Jalevo Handles Your Personal Information

Your account data on Jalevo stays within defined boundaries — what we collect, why we collect it, and how long we keep it is set out here. Access and eligibility depend on your local law and the regions where our services are available.

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Jalevo How Jalevo Handles Your Personal Information
DATA SECURITY MEASURES

How We Protect and Manage Your Information

Security and clarity around your data sit at the center of how we run accounts on Jalevo. Here's how each area works in practice.

Account Security

Your account is protected with password hashing and session tokens. If we detect a login from an unfamiliar device or location, we flag it and may prompt re-verification before access continues.

Payment Data Handling

When you deposit via bKash, Nagad, or Rocket, the transaction is processed through the payment provider's own secure channel. We store a reference record — not your wallet PIN or full credentials.

Data Retention and Deletion

You can request deletion of personal data that is not required for legal or financial compliance. Submit the request through support and we'll confirm what can be removed and on what timeline.

Cookie and Tracking Preferences

We use session cookies to maintain your login state and analytics cookies to see which parts of the site are used most. You can block analytics cookies in your browser without affecting your account access.

REACH OUR TEAM

How to Contact Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe — complex requests may take longer, and we'll keep you updated either way.

Team online

Email Support

Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record quickly.

Live Chat

Open the chat window from any page on Jalevo. Our team handles account and data queries directly — no need to navigate elsewhere.

Account Settings

Some preferences, including marketing contact options, can be updated directly from your account settings page without contacting support.

Your Privacy Questions Answered

Real questions about how your data works on Jalevo — covering access, storage, and your rights as an account holder in Bangladesh.

We collect your name, email address, phone number, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to secure your account.

Yes. Submit a data access request through our support chat or email. We'll confirm your identity and provide a summary of what we hold within a reasonable timeframe.

We share data only with payment processors like bKash and Nagad to complete transactions, and with services that help run the platform. We do not sell your data to advertisers or third parties.

Some details — like your contact preferences — can be changed in account settings directly. For identity documents or registered payment details, contact support so we can verify the change.

Transaction and identity records are kept for as long as required under applicable financial regulations. Other data, such as marketing preferences, can be removed on request after account closure.

We'll notify affected account holders as quickly as practicable and take immediate steps to contain the issue. We'll tell you what data was involved and what you should do next.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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