Reference

What You Need to Know Before You Play

Your use of Jalevo depends on your local law and whether your region is eligible. These terms cover how your account works, how we handle your data, and what you can expect from us — read them before you deposit via bKash, Nagad, or…

Account Eligibility by RegionbKash, Nagad, Rocket CoveredData Handled ResponsiblyUpdates Notified via Account
Jalevo What You Need to Know Before You Play
LEGAL SUPPORT CONTACT

Reach Us About Policy or Account Issues

If you have a question about how our terms apply to your account, or if you need to make a data request, our support team handles policy queries separately from general account help. Reach out through any of the channels below and mention your registered mobile wallet number so we can pull your account details quickly.

Team online

Live Chat

Available directly from your account dashboard. Start a chat, select 'Policy or Legal Query', and a support agent will respond.

Email Support

Send your query to our support address listed in your account settings. Include your registered bKash or Nagad number for faster handling.

Account Help Portal

Log into your account, go to Help, and open a ticket under 'Legal and Terms'. Responses are tracked and time-stamped for your records.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

We take data handling seriously because your mobile wallet details sit at the centre of every transaction. Your bKash, Nagad, and Rocket numbers are stored in encrypted form and are never shared with third parties outside of the payment processing required to complete your deposits and withdrawals. We retain account data for as long as your account is active and for a legally required period after closure — you can request details of what we hold at any time by raising a ticket through the Help portal.

Encrypted Wallet Data Your registered bKash, Nagad, and Rocket numbers are encrypted at rest. We do not expose them to any third party outside of transaction processing.
Cookie and Session Policy We use session cookies to keep you logged in across your mobile browser. You can clear these from your browser settings at any time without losing account data.
Data Retention Period Account data is held while your account is open and for the retention window required by applicable law. Request a data summary or deletion via the Help portal.
Who to Contact for Data Requests Raise a ticket under 'Privacy and Data' in the Help section of your account. We acknowledge requests within a reasonable timeframe and confirm each step.

Common Questions About Our Legal Terms

These are the questions we get most often about account eligibility, data rights, and how our terms work in practice.

Access depends on your local law and whether your location falls within an eligible region. Check your local regulations before opening an account — eligibility is your responsibility.

Go to your account wallet settings and submit the new number. A verification step follows before the update takes effect. Do this before your next withdrawal to avoid a manual hold.

We store your registration details, registered wallet numbers in encrypted form, and your transaction history. You can request a full summary by raising a ticket in the Help portal.

Open a ticket under 'Privacy and Data' in your account Help section. We confirm receipt and follow applicable retention rules before completing the deletion.

Yes. We notify you through your registered account before any material change takes effect. You have the option to close your account if you do not accept the updated terms.

A final balance withdrawal can be requested at account closure. Submit it to your registered Rocket number; the request goes through standard wallet verification before it clears.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.